Delivery Policy Highlights
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Cash on Delivery not available
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Delivery charges depend on the location and weight of the order
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2-3 business days for deliveries to Metro-cities (Bangalore,
Chennai, Delhi, Kolkata & Mumbai)
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3-7 business days for deliveries to the rest of India
If there is any conflict between this Delivery
Policy and the Online Terms and Conditions, the Online Terms and Conditions
will prevail and will apply in respect of all products sold through the Freethon
website.
Damaged Product being received
If the product received has the exterior box/cover tampered with, DO NOT ACCEPT IT. Instead, snap a picture and share it with us while rejecting it, which may help us place a fresh order before the damaged one is returned to us for inquiry. If the product is received in fine condition but the inside product is damaged, we will assist you in managing it; however, if the opening video is available, we will assist you in sending the replacement order without question.
What if
the status says delivered but the product hasn't arrived?
If you haven't received your
shipment but the status shows Delivered, don't worry; we can assist you in
determining who has collected the goods by requesting Proof of Delivery (POD)
or Delivery Receipt Sip (DRS Copy) from the Courier Company It will take 4-5
business days for the courier company to respond with the POD or DRS; once
received, we will share the same with you via the message section (on the Jobs
page); please allow us additional time to handle this. Meanwhile, please verify
with reception/security/neighbor’s to see whether someone on your behalf has
received the shipment. If not, please let us know and we will inquire.
What if
the status says delivered but the product hasn't arrived?
If you haven't received your
shipment but the status shows Delivered, don't worry; we can assist you in
determining who has collected the goods by requesting Proof of Delivery (POD)
or Delivery Receipt Sip (DRS Copy) from the Courier Company It will take 4-5
business days for the courier company to respond with the POD or DRS; once
received, we will share the same with you via the message section (on the Jobs
page); please allow us additional time to handle this. Meanwhile, please verify
with reception/security/neighbours to see whether someone on your behalf has received
the shipment. If not, please let us know and we will inquire.
Freethon will endeavor to exercise its best efforts to provide expeditious delivery of the products on the estimated arrival date while placing the order. However, Freethon cannot accept liability or be held financially responsible under any circumstances for any delay in delivery regardless of cause of such delay. Estimated Arrival Date is purely indicative and is subject to change due to change in conditions post placement of order. Freethon disclaims any claims or liabilities arising from any delays or and damages for goods in transit. Freethon shall not be held responsible and will bear no liability for delays or and damages caused by but not limited to bad weather, flight delays, political disruptions, other unforeseen circumstances. Any reasonable delay beyond Freethon ’s control will not constitute as a deficiency of service on the part of Freethon .
The member undertakes to provide
accurate postal address to facilitate delivery by Freethon . Incomplete address
details are likely to result in loss or delay of shipment. Freethon will not be held liable for delays or loss of
shipments, or any other loss caused due to inaccurate and incomplete address.
Member will be liable to pay for the product or service which is undelivered
for want of completeness/accuracy of address provided at the time of placing
the order. Freethon will not be held
liable for misplaced, lost shipments, delays, incorrect deliveries, or any
other loss caused to the member.
In an event where the Member
requests for a change to the product, address, or any other details pertaining
to the product or service post placement of order, this will result change to
the original Estimated Arrival Date subject to availability of the product at
the time and post such change request. Freethon will endeavor to accommodate such changes
requested post placement of order, however, will not be held liable under any
circumstances for non-execution of such change requests.